Refund policy

Return & Exchange Policy – House of Shanvi
At House of Shanvi, we ensure every product is carefully checked and packed before shipping. However, in case of genuine issues, we offer a 7-day exchange policy from the date of delivery.
Eligibility for Exchange
An exchange will only be accepted in the following cases:
• You received a wrong product
• The item has a manufacturing defect
• The item arrived damaged
To be eligible for exchange:
• The product must be unused and unworn
• Original tags must be attached
• The item must be in original packaging
• The exchange request must be raised within 7 days of delivery
Important Conditions
• No Refunds — We only offer exchange, not refunds.
• Exchange will be processed only after the returned product is inspected and approved.
• Slight color variation may occur due to lighting, photography, and screen resolution. This will not be considered a defect.
• Returns will not be accepted for:
Change of mind
Personal dislike of color or fabric
Occasion cancellation
Expectation mismatch
Proof Requirement (Mandatory)
To claim an exchange for damage or defect:
• Customers must share clear product images
• An unboxing video is required within 24 hours of delivery
Claims without proof may not be accepted.
Shipping for Exchanges
• In case of an approved exchange due to wrong product, damage, or manufacturing defect, we will guide you through the return process.
• Reverse shipping charges may apply depending on the situation and location.
• Once the returned product passes inspection, the replacement product will be shipped.
• If the issue is found to be not genuine, the product will be returned to the customer and shipping charges will be applicable.
How to Request an Exchange
Please contact us at: [your email address]
Share your order number, issue details, and required images/video.